Shipping policy

We do our best to get your order to you quickly and safely! Here’s how shipping works:

Processing Time

  • All products are custom 3D printed to order.
  • Orders are typically processed and shipped within 3–5 business days.
  • You’ll receive an email confirmation with tracking info once your order ships.

Shipping Locations

  • We currently ship within the United States only.

Shipping Methods & Costs

  • We use USPS, UPS, or FedEx (depending on the item and your location).
  • Shipping costs are calculated at checkout based on your address and order size.

Delivery Times

  • Most orders arrive within 3–7 business days after shipping.
  • Delivery times may vary based on your location and the carrier’s schedule.

Lost or Delayed Packages

  • If your order appears lost or is significantly delayed, please contact us at thieleinnovations@gmail.com and we’ll help resolve the issue.

Incorrect Addresses

  • Please double-check your shipping address at checkout. We are not responsible for delays or losses due to incorrect addresses provided by the customer.

Damaged Packages

  • If your package arrives damaged, contact us within 7 days with a photo of the damage, and we’ll work with you to make it right.